Cancellation policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Subscriptions

When you purchase a subscription, you’ll receive repeat deliveries based on the duration and frequency you selected at checkout. Your payment details are stored securely, and you’ll be charged automatically for each scheduled delivery (unless you choose a prepaid option, if available). Some subscriptions may also auto-renew at the end of their term unless canceled.

How to Cancel or Make Changes

If you want to cancel or change your subscription, you may do so at any time — but cancellations and subscription changes must be requested through our support team.

To cancel your subscription, you must email us directly at: Help@glowlibeauty.com

our order confirmation email may include a link to manage your subscription, but if you are unable to access it or need assistance, the fastest way is to contact support at the email above.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.